FAQs
FAQ & Resources
Is there a minimum order?
Our minimum for screen printing shirts is 12 items, however, if you need fewer, our DTG process is perfect for as few as one! Some designs may have larger minimums based on the number of colors, however our team can help guide you through the process and choose the best process for your needs.
Do you offer design services?
Yes, we have a graphic designer on staff. Design services start at $25 depending on your needs.
We also offer stand-alone graphic design services if you are just in need of a logo for your business with or without apparel! This service starts at $100 and includes the high resolution files with unlimited usage rights.
Can I bring In my own apparel?
Yes, you can! We do request that customer supplied apparel be clean, dry and free of any detergents/smells as our machines can interact with fragrances in a not-so-nice way. And if you can remove any packaging/tags ahead of time, this helps our team focus on printing and less on handling.
We will also have you sign a waiver when you drop off your apparel. While it is very rare, in the unfortunate and unlikely event that your apparel is damaged, we will do our best to replace it with the closest match available from our apparel supplier.
I made a design in Canva, will that work?
Sometimes. Because online apps like Canva use royalty free clip art, not all graphics are high quality which may not work. Our team does subscribe to the Pro-version so that we can assist customers with downloading the best possible files; so if you have created your file in Canva, we may ask you to share it with us.
It is always best to have a professional designer create your logos/designs as they will create a one-of-a-kind design that isn’t available to anyone else. Our designer (or another professional) will be able to create high resolution files that are acceptable for printing even the finest details.
Do you offer rush services?
As long as we can get the apparel and design in time, yes! Our rush services start at $25 for delivery in 2 weeks or less.
Do you offer specialty inks?
We currently offer puff, metallic, and various glitter inks. We also offer custom PMS match ink for $25 per color.
Can I choose my own fonts?
We have a vast array of font choices for you to choose from. Ask our customer service specialist to see the options. We can also email them to you if you can’t stop in person!
What services do you offer?
- Screen Printing - perfect for bulk orders of 12+
- DTG - unlimited colors, ideal for smaller or individual orders
- Embroidery - heightened luxuriousness for as few as one
- DTF - best for small orders when DTG printing isn’t an option
- Vinyl - most often used for personalizing the back of your apparel (names/numbers)
- Rhinestone Bling - typically used for cheer teams
Do you offer shipping?
We do! We can ship your order anywhere in the United States. Flat rate shipping starts at $8.
What are your office hours?
Our Canandaigua location is open M-F 9am-4pm. Our Gates location is open M/W/F 10am-4pm & Tu/Th 10am-5pm.
Can I just walk in or do I need to schedule a consultation?
Either option works for us! Feel free to stop in any time during our business hours, or if you’d prefer to schedule a meeting, let us know!
Do you offer samples?
We do! We have a wide variety of styles/sizes in both of our showrooms (in Canandaigua and Gates), but if there is something you don’t see, ask us. Sometimes we are able to get additional samples for you!
